Refund policy

Mangalam Pooja (operated by VKP SALES)
GSTIN: 24EKOPP0365P1ZG
Address: Dom-3, Chagankaka ni Wadi, Near Harekrishna Farm, Dabholi, Surat - 395004, Gujarat, India
Email: pandavumang@gmail.com
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)

Last updated: 2 October 2026

Thank you for shopping with Mangalam Pooja. We pack every puja item with care. If something is wrong with your order, this policy explains your options.

1. Order Cancellation

  • You can cancel an order before it is shipped by emailing pandavumang@gmail.com with your order number.
  • Once an order is shipped, it can't be cancelled. You may refuse delivery (see Section 8).
  • If you cancel a prepaid order before shipping, you get a full refund to your original payment method.
  • We may cancel an order if an item is out of stock, a price was listed incorrectly, the pincode is not serviceable, or we suspect fraud. In that case you receive a full refund.

2. Eligibility for Return or Replacement

You can request a return or replacement within 7 days of delivery if:

  • The item arrived damaged or broken
  • The item is defective
  • You received the wrong item
  • An item or quantity is missing from your order
  • The item is materially different from its description on our website

3. Items That Cannot Be Returned

For hygiene, religious, and safety reasons, we can't accept returns for:

  • Opened, used, lit, or consumed items such as agarbatti/incense, dhoop, camphor, ghee, oils, and wicks
  • Perishable or consumable items such as kumkum, haldi, sandalwood paste, and prasad items
  • Items that have been used, installed, worshipped, or altered after delivery
  • Items damaged after delivery because of mishandling, water, or misuse
  • Customised or personalised items
  • Items returned without original packaging, tags, or accessories
  • Items marked "non-returnable" on the product page
  • Change-of-mind requests for opened or used items

4. How to Request a Return or Replacement

  1. Email us at pandavumang@gmail.com within 7 days of delivery.
  2. Include your order number, the reason, and clear photos of the item, the packaging, and the shipping label.
  3. For damaged, wrong, or missing items, please also send an unboxing video showing the parcel being opened. Claims without photos or video may not be approved.
  4. We will review your request and reply within 48 working hours.
  5. If approved, we will arrange a reverse pickup or send you return instructions. Please don't send any parcel back without our approval.

5. Refunds

  • Approved refunds are made to your original payment method (UPI, debit/credit card, net banking, or wallet) through our payment partner Razorpay.
  • Refund timeline: We initiate the refund within 2-3 business days after we receive and inspect the returned item, or after your cancellation is confirmed. The amount will reflect in your account within 5-7 business days, depending on your bank or payment provider.
  • Cash on Delivery (COD) orders: Refunds are made by bank transfer or UPI. We will email you to collect your account or UPI details.
  • Shipping charges are refunded only when the return is due to our error (wrong, damaged, or defective item). Otherwise they are non-refundable.
  • Any COD or convenience fee is non-refundable, except when we cancel your order.
  • If you haven't received your refund after 7 business days, please check with your bank first, then email us with your order number.

6. Replacements

  • For damaged, defective, or wrong items, we will send a replacement at no extra cost, subject to stock availability.
  • If the item is out of stock, you can choose a full refund or store credit.
  • Replacements are shipped within 2-3 business days after we approve your claim or receive the returned item.

7. Return Shipping

  • If the return is due to our error, we pay the return shipping.
  • For any other approved return, the customer pays the return shipping.
  • Please pack the item securely in its original packaging. We are not responsible for items damaged or lost in transit if they were returned without our approval.

8. Refused or Undelivered Parcels

  • If you refuse delivery without a valid reason, or the courier can't deliver because of a wrong address or an unreachable phone number, the parcel will return to us.
  • In this case, we refund the order value after we receive the parcel, minus the forward and return shipping charges.
  • Please check your parcel at delivery. If the outer packaging is visibly damaged, tell the delivery person and email us right away.

9. Natural Variations in Products

Many puja items, such as brass, copper, silver, wood, stone, and handcrafted idols, vary slightly in colour, finish, weight, or size from the photos. Small natural variations and minor handmade marks are not considered defects.

10. Late or Missing Refunds

If your refund is delayed, check your bank account and payment provider first. If it still hasn't arrived, email us at pandavumang@gmail.com with your order number and we will investigate and update you within 2 working days.

11. Contact Us

Mangalam Pooja (VKP SALES)
Dom-3, Chagankaka ni Wadi, Near Harekrishna Farm, Dabholi, Surat - 395004, Gujarat, India
Email: pandavumang@gmail.com
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST