Privacy policy

Mangalam Pooja (operated by VKP SALES)
GSTIN: 24EKOPP0365P1ZG
Address: Dom-3, Chagankaka ni Wadi, Near Harekrishna Farm, Dabholi, Surat - 395004, Gujarat, India
Email: pandavumang@gmail.com

Last updated: 2 October 2026

This Privacy Policy explains how VKP SALES, trading as Mangalam Pooja ("we", "us", "our"), collects, uses, shares, and protects your personal data when you visit our website or buy from us. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. By using our website or placing an order, you agree to this policy.

1. Personal Data We Collect

Information you give us: name, email, phone number, shipping and billing address, order details, account details, and any messages, photos, or videos you send us for support, returns, or complaints.

Collected automatically: IP address, device type, browser, pages viewed, and cookies.

Payment information: We do not collect or store your card, UPI PIN, or net banking details. Payments are handled by Razorpay and other payment partners on their secure systems. We only receive payment confirmation and the transaction ID.

2. How We Use Your Data

We use your data, based on your consent, to fulfil your order, and where required by law, to:

  • Process and deliver orders and send order updates by email, SMS, or WhatsApp
  • Process payments, cancellations, returns, and refunds
  • Provide customer support
  • Prevent fraud and keep our website safe
  • Improve our website, products, and services
  • Meet legal, tax, and accounting requirements, including GST

You can withdraw consent at any time (see Section 7). This may affect our ability to deliver your order.

3. Who We Share Your Data With

We do not sell your personal data. We share it only with trusted providers who help us run our business:

  • Shopify: hosts our online store
  • Razorpay and other payment gateways: process payments and refunds
  • Courier partners: receive your name, address, and phone number to deliver your parcel
  • Email, SMS, or WhatsApp providers: send order and service messages
  • Analytics and advertising tools (such as Google Analytics or Meta Pixel, if enabled)
  • Accountants, legal advisers, and authorities, when needed or required by law

These providers may use your data only to provide services to us.

4. Data Storage, Transfers and Third-Party Links

Our store runs on Shopify, so your data may be stored on servers outside India. We take reasonable steps to keep it secure and handled in line with applicable law. Our site may link to other websites, such as courier tracking pages. We are not responsible for their privacy practices.

5. Cookies

We use cookies to keep your cart working, remember your preferences, understand site usage, and show relevant ads. Essential cookies are needed for the site and checkout to work. Analytics and marketing cookies are optional, and you can accept or decline them in our cookie banner or in your browser settings.

6. Data Retention

We keep your data only as long as needed:

  • Order and invoice records: at least 8 years, as required for tax and accounting
  • Account and support information: while your account is active and up to 3 years after your last interaction
  • Marketing data: until you unsubscribe or withdraw consent

After that, we delete the data or make it anonymous.

7. Your Rights

Under the DPDP Act, 2023, you can:

  • Access a summary of the personal data we hold about you
  • Correct or update your data
  • Erase your data, unless we must keep it by law
  • Withdraw consent at any time
  • Nominate another person to exercise your rights if you die or become incapacitated

Email pandavumang@gmail.com from the email linked to your account with the subject "Privacy Request". We may verify your identity and will respond within 30 days.

8. Marketing Messages

We send offers, festival updates, and new product news only if you have agreed. You can opt out at any time with the "unsubscribe" link or by emailing us. You will still receive order and service messages.

9. Children's Privacy

Our website is not meant for anyone under 18. We do not knowingly collect data from children without a parent's or guardian's consent. If you believe a child has given us data, email us and we will delete it.

10. Security

We use reasonable security measures, including SSL encryption, secure payment gateways, and restricted access to data. No online system is completely secure, so we can't guarantee absolute security.

11. Grievance Officer

For any concern or complaint about your data, contact our Grievance Officer:

Grievance Officer, VKP SALES (Mangalam Pooja)
Dom-3, Chagankaka ni Wadi, Near Harekrishna Farm, Dabholi, Surat - 395004, Gujarat, India
Email: pandavumang@gmail.com
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We will acknowledge your complaint within 48 hours and resolve it within one month.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always on this page, with the "Last updated" date at the top. By continuing to use our website after changes, you accept the updated policy.

13. Contact Us

Mangalam Pooja (VKP SALES)
Dom-3, Chagankaka ni Wadi, Near Harekrishna Farm, Dabholi, Surat - 395004, Gujarat, India
Email: pandavumang@gmail.com